How to build profits through customers

Customers = a businessA fundamental truth is that a business only exists when it has customers, and for most businesses, the majority of their profits come from ongoing transactions with customers.Therefore, the goal of the marketer is to understand the key opportunities to maximize profitability for the firm (or the brand) over time, and often […]

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List of Business Strength and Market Attractiveness Factors

Need a list of Business Strength and Market Attractiveness Factors to use in the GE-McKinsey multi-factor matrix?To make it easy to design and produce the GE matrix, an Excel template is available for free download on this website.This Excel template has been pre-populated with the following list of possible BUSINESS STRENGTHS:Brand equityMarket shareCustomer loyaltyInnovation +

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Free Customer Journey Map Excel Template

About the Customer Journey Map TemplateThis free customer journey map template is designed to quickly and easily build relatively detailed maps for multiple brand personas. Customer journey maps are an effective way of identifying how potential customers make their way to your brand and ultimately become loyal advocates.Download the free template here… customer-journey-map-Excel-templateThe template gives

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SWOT Analysis Ideas for Kellogg’s Cereals

A sample SWOT analysis for Kellogg’s cerealsKellogg’s is a major player in the breakfast food market sector and is one of the most sophisticated operators within the fast-moving consumer goods industry.However, they are facing interesting challenges of a declining market place as consumers become more time-poor, more health-focused, are eating out more, and have more

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